3-6 business days.

The US, Canada, Japan, South Korea, the EU, Australia, Malaysia, Singapore, and more.

If the product qualifies for "free shipping," you won’t need to pay for shipping. Orders over $25 are eligible for free shipping on qualifying items.

Amazon serves as our logistics partner for shipping Gueray products. They will select the carrier that best suits our customers' needs.

Gueray supports a 30-day no-questions-asked return policy, but the product must be in its original packaging, unopened, and unused. Once the item is received and verified at our warehouse, we will process the refund.

You can track your order both during processing and after it leaves the FBA warehouse. Check the status on the "Orders" page in your Amazon account.

Unfortunately, we cannot change the delivery address once the product is en route.

You can check your mailbox or other entry points, including the garden, within 24 hours. If it’s still not received, ask family members or neighbors if they received it.

Please contact customer support at huangjiangsong@gueray.vip.

Please take a photo or record a video for evidence and contact us at huangjiangsong@gueray.vip.