Warranty Info
Gueray Warranty Policy
Last Updated: August 19, 2025
Warranty Timeline
Our straightforward warranty terms vary by product category:
Cables
18 Months or Lifetime
Batteries
18 Months
Chargers
18 Months
30-Day Money-Back Guarantee
Undamaged products may be returned for a full refund for any reason within 30 days of delivery:
- Essential Requirements: All accessories + original packaging
- Cost Responsibility: Buyer covers shipping for non-quality issues
- Refund Scope: Product cost only (excluding shipping fees)
- Time Limit: Requests expire 30 days after claim initiation
Quality-Related Warranty Claims
Proof Submission - Provide purchase receipt and defect evidence
Diagnostic Verification - Document troubleshooting process
Resolution - Replacement with refurbished or new equivalent
Warranty Transfer - New warranty = Original term or 3 months (whichever longer)
Special Conditions:
- Valid only in original purchase country
- Claims expire 90 days after initiation
- Buyer covers international return shipping
Non-Covered Situations
Product-Related Exclusions
- Items without purchase proof
- Lost/stolen products
- Expired warranty items
- Free promotional products
- Unauthorized reseller purchases
Usage-Related Exclusions
- Third-party repairs/modifications
- Physical damage from accidents
- Water exposure or extreme temperatures
- Improper operation per manuals
- Normal wear and tear
Authorized Purchase Channels
- Official Website: Guerayvip.com
- Amazon: "Gueray/Amazon" vendor store
- Retail Partners: BestBuy, Walmart (in-store and online)
Products from unauthorized sellers are not covered by warranty