Return & Refund Policy
Gueray Return Policy
Refining your shopping experience since 2015
30-Day Hassle-Free Returns
We stand behind our products. You have 30 days from delivery date to initiate returns. Items must meet these conditions:
Original Packaging
Unopened with all seals intact, tags attached, and protective materials in place.
Proof of Purchase
Original receipt or order confirmation must accompany return.
Return Cost Responsibility
We Cover Costs
Free returns :
• Manufacturing defects
• Shipping damage
• Incorrect items shipped
• Missing or incorrect accessories
• Item not as described
Customer Covers Costs
Return shipping at your expense :
• Change of mind
• Size/color preference
• Ordering errors
• Device does not meet needs
• Returns due to personal preference
Non-Refundable Items
- Products beyond 30-day return window
- Items damaged by customer misuse
- Opened items with broken seals
- Items returned without original packaging
Return Process
Email Request - Contact huangjiangsong@gueray.vip within 30 days
Approval & Instructions - Receive return authorization within 24hrs
Ship Items - Include original packaging and documentation
Refund Processing - Completed within 3-5 business days after inspection
Need Assistance With Your Return?
Our support team resolves 95% of return queries within 4 hours
Contact Support